Warranty and Quality Assurance

Our products come with a one year warranty not including normal wear and tear.

You have the right to request a repair or replacement of any product purchased, if it is received in a faulty condition, within 14 days of purchase.
To make a claim, please contact us with photos and details of the fault/s. We may require you to return the item to us for assessment. Once we have received sufficient evidence of the fault (via photos or physical return of the item), we will assess whether the item can be repaired. If the item cannot be repaired, a replacement product will be made. If a replacement product cannot be made, due to inability to source original materials, you will be given the choice of an alternative product or a refund, not including original postage costs.

Replacements and/or refunds will not be given if you; change your mind; order the wrong product; damage the product by misuse or by not following care instructions; claim damage that is consistent with normal wear and tear; find that the item does not suit after receiving a custom placed order. If refunds are sought and accepted by us, (when changing your mind after purchase), this might be able to be warranted, yet will be minus the % of any fundraisers happening at that time.

PVC is a waterproof product yet PLOYS cannot guarantee the duration or accuracy of waterproofing, such as for our Wet Bags, where the seams are sealed with waterproof tape, however the exact water present in swim gear and conditions of use will create variations. We advise a 5 hour waterproof timeframe based on testing. We take no responsibility on use or damage to other products due to water leakage from our bags or purses. We do not claim that all our PLOYS bags and purses are 100% waterproof, as they are typically stitched, therefore we do promote them as weatherproof and splash proof. They are water resistant and close to drip proof when exposed to rain. Our bags cannot be filled with water or used as a floatation device.

PVC material: inflatables and similar PVC products are made from DEHP also known as diethylhexyl phthalate. DEHP is a commonly used plasticiser that is used to make plastics such as polyvinyl chloride (PVC) soft and flexible. The use of DEHP in many applications, other than for use with children under the age of 36 months, (due to sucking or biting the product) are considered appropriate and safe (ref: ACCC product safety guidelines). Our products are therefore not suited, designed or marketed to be used for children under the age of 36 months. DEHP can give of a strong smell, particularly when new or exposed to a combination of hot temperatures and chlorine as typical in their life as pool inflatables, this is mostly not the case with pre-loved pool toys. We do advise to store our products in ventilates spaces. 

Product photos might vary slightly, depending on the light. Spots or marks might be present due to it being a recycled material.  Sizing is approximate as it is all handmade product.

Care instructions: PVC/Rubber from pool inflatables and air mattresses is a soft and sturdy material, making it a light and flexible. Our products may have natural wrinkles or folds in the material which mostly resolve over time. All products can be wiped down with or hand rinsed in luke-warm soapy water as needed. Our products are not safe to be left with small children, under the age of 36 months, see also above.